How quickly can you answer my question?
We answer messages and emails in the order they are received and try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
Can I change my shipping address after my order has been placed?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can try to make a correction before your package departs. There's no guarantee we can make it once it leaves our warehouse, but we'll do everything we can.
How long is the processing period?
Order processing times are between 1 and 3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up, processing times may go up to 3 business days.
General shipping information
Our warehouse processes and ships all orders Monday through Friday (excluding major holidays). After placing your order, your package should be shipped out within 1 to 2 business days, and you will receive an email with your tracking number soon after.
Will my order come in one package?
Depending on the size of your order, you may receive separate packages that may arrive 1 to 2 business days apart.
Out of stock or backordered items
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.
I received a damaged item. What do I do?
We apologize that your shipment didn't arrive in perfect condition. Please contact us at houseofallara111@gmail.com with your name and order number for further assistance.
How can I track my order?
Simply go to the Track Your Order link in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always happy to help.
Why isn't my tracking number working?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping typically takes between 2 and 4 weeks. If your order is domestic and the tracking number doesn't work, please contact us so we can look into it.
The tracking number says delivered but I haven't received my order. What do I do?
Please check with neighbours or your building's mailroom first, as packages are sometimes left nearby. If you still cannot locate your order, contact us at houseofallara111@gmail.com and we will investigate further.
What do I do if something is missing in my order or is damaged?
If any of your purchased items are missing or damaged, please contact us immediately to resolve the issue. We have a 30-day money-back guarantee from the date of delivery, so make sure to contact us within that time frame. You can reach us at houseofallara111@gmail.com or through the Contact Us page.
